1. 24 hour cancellation notice requirement:
If there isn't a 24 hour cancellation notice, there will be a charge of 50% for EACH service(s) reserved.
This charge will be imposed only if we cannot find a replacement for the reserved time and service(s).
Starting of November 2014, we will start to have new policies to ALL clients.
*THERE ARE NO EXCEPTIONS*
If you confirm to show up your appointment; however, if your tardiness that goes beyond the 10 minutes window from the initial service time and no prior notice is given to us, we have a right to cancel and charge 50% of your reserved appointment(s).
3. Service substitution at site
In cases of situations where we are forced to change to quicker/simpler services from the original services due to your tardiness, you are still obligated to pay the full price of service(s) reserved.
Reserved service: $42 Gel Manicure
Substitute service: $23 Basic Manicure
Your due is still $42.
4. Two Absences out
If you are a "no-show" customer with no prior notification to at least two reserved appointments, you will not be able to book appointments with our salon; however, you may walk in to see if there is availability on the day you walk in.
Due to our 24-hour cancellation policy we need to acquire your credit card information to reserve your slots:
The credit card number, CVV digits, expiration date and zip code.
All cancellations for OneCarat Mani & Pedi require 24 hour advance notice. You will be imposed of full payment of services reserved, if you cancel less than 24 hours or No Show to your appointment.